Milton Keynes, 13th December 2016: BSH engineer demonstrates why BSH customer service is number one in the industry*.
Last week, regional engineer Phil Allan went on a repair job for a customer’s Bosch washing machine. After successfully repairing the appliance, Phil spent a few minutes reading a story to the customer’s child. The kind gesture which was greatly appreciated by the customer demonstrates the extent to which BSH engineers go to to deliver first class customer service during every customer visit.
BSH is renowned for its excellent customer service having won the Domestic and General Total Excellence and Quality Awards 2016 (TEQ) earlier this year, for a second year in succession. The award showed that 97% of customers say that they were satisfied with the engineer who visited their home, and 82% of customer visits have a successful outcome on the first home visit.
Brendan Bulfin, BSH Customer Service Director states “People buy our products because they know them to be some of the best appliances in the industry. Our customer service team reinforces this choice by delivering the best customer service experience. I am very proud of our achievements and delighted with the recognition Phil has received, however this is just another example of the excellent customer service that all our engineers deliver daily.”
*based on D&G TEQ 2016 Awards, the TEQ Awards are run by leading appliance care provider Domestic & General. The award is decided from surveys sent to end-customers who have had a repair visit from one of the manufacturers taking part.