BSH Home Appliances have seen an increase in sales and thus restructured their Field Service Team to ensure delivery of award-winning customer service for their prestigious brands (Bosch, NEFF, Siemens and Gaggenau) is maintained.
To achieve this, five BSH Customer Service employees have been internally appointed for the role of Area Service Manager. They will work under the two Regional Service Managers who were internally promoted in April 2016: Alan Walls (responsible for the North region) and Andy Kent (responsible for the South region).
Each newly appointed Area Service Manager will oversee a local team of Field Service Engineers. Chris Richardson who was a technical trainer is now Area Service Manager for the Central region and is part of Andy’s team. Also working for Andy is Stuart Chisholm who was initially an engineer and is now Area Service Manager for the Surrey Area. Ian Hadlow was a Gaggenau Customer Service Team Leader and has now taken on two roles within Andy’s team: Area Service Manager for the North West & West of London and manager of the team of Gaggenau engineers. Previously an engineer, Ian Bayliss has moved into the position of Area Service Manager for the Chilterns and South Wales region as a member of Andy’s team. Finally, Simon Mell has progressed from engineer to Area Service Manger for the North East as part of Alan’s team.
(L-R) Chris Richardson, Stuart Chisholm, Ian Hadlow, Ian Bayliss, Simon Mell
Brendan Bulfin, Director – Customer Services explains “I am delighted to announce the appointment of our new Area Service Managers. All of them have grown their skill set within BSH and now they bring a range of skills and experience from different positions to the management team. I have no doubt that they will provide BSH customers with outstanding customer service. It is important to us that senior managers ensure the quality of our service matches the quality of our appliances. That’s why each manager’s department works together to run a large, successful, and expanding operation.”